PATIENT RIGHTS & RESPONSIBILITIES

As Turkish Healthline, everyone who applies for health services in any of our health institutions;

  • Benefiting from the service in general: To benefit from activities and preventive health services aimed at promoting a healthy life within the framework of the principles of justice and equity,
  • Access to service in equality: To receive service regardless of race, language, religion and sect, gender, political thought, philosophical belief, economic and social status,
  • Informing: To learn what all kinds of services and opportunities are,
  • Choosing and changing the institution: To choose and change the health institution and to benefit from the health services provided in the chosen health institution,
  • Recognizing, selecting and changing the personnel: Learning, selecting and changing the identities, duties and titles of the doctors and other personnel who will provide and provide health services,
  • Requesting information: To request all kinds of information about the health status verbally and in writing,
  • Privacy: To receive all kinds of health services in an environment suitable for confidentiality,
  • Consent and permission: To obtain consent in medical interventions and to benefit from the service within the framework of consent,
  • Refusal and discontinuation: Refusing the treatment or asking for it to be stopped,
  • Security: To receive health care in a safe environment,
  • Fulfilling their religious duties: To fulfill their religious duties within the limits of the possibilities of the organization and within the framework of the measures taken by the administration,
  • Being respected: Receiving health services with a friendly, gentle and compassionate approach by showing respect, care and care,
  • Comfort: To receive health services in an environment where all kinds of hygienic conditions are provided and all noise and disturbing factors are eliminated,
  • Visit: To accept visitors in accordance with the procedures and principles determined by institutions and organizations,
  • Having a companion: To request to have a companion within the limits of the legislation, health institutions and organizations and if the physician deems it appropriate,
  • Right to application, complaint and lawsuit: In case of violation of their rights, to use all kinds of applications, complaints and lawsuits within the framework of the legislation,
  • Continuous service: To benefit from health services as long as necessary,
  • Expressing opinions: She/He has the right to express his thoughts about the services provided.

              “We are always at your service with our experienced staff and physician staff”